Frequently Asked Questions

Shipping Services

How do I get a shipping quote from Pacifinex?

You can easily get a quote by filling out the online form on our website. Provide details such as the origin and destination of your shipment, the type and weight of goods, and the desired shipping method (air, ocean, or ground). Our team will respond promptly with a customized quote.

What are the differences between air freight and ocean freight?

Air freight is faster, typically taking a few days for delivery, but it’s more expensive. It’s ideal for time – sensitive or high – value goods. Ocean freight is more cost – effective for large – volume shipments but has a longer transit time, usually ranging from a few weeks to a couple of months.

Can Pacifinex handle oversized or heavy cargo?

Absolutely. We have the expertise and resources to handle oversized and heavy cargo. Our team will plan the transportation route, select the appropriate equipment, and ensure all necessary permits are obtained for smooth transit.

What is the typical transit time for ground transportation?

Transit times for ground transportation depend on the distance, destination, and any potential customs or border delays. For domestic shipments, it can range from 1 – 5 business days, while international ground shipments may take longer, especially when crossing multiple borders.

Do you offer express shipping options?

Yes, for air and ground shipments, we offer express options for those urgent deliveries. These services come with faster transit times and priority handling, but they may be priced higher.

Can Pacifinex arrange for door – to – door shipping?

Yes, we provide door – to – door shipping services. Our team will pick up your goods from the specified origin address and deliver them directly to the destination address, taking care of all the transportation and handling in – between.

Customs and Compliance

How does Pacifinex handle customs clearance?

Our customs experts have in – depth knowledge of global customs regulations. We prepare all the necessary documentation, including commercial invoices, packing lists, and customs declarations. We also work closely with customs authorities to ensure smooth clearance of your shipments.

What documents do I need for customs clearance?

Typical documents required for customs clearance include a commercial invoice, which details the value of the goods; a packing list, listing the contents and quantities of each package; and a bill of lading or airway bill. Additional documents may be required depending on the type of goods and the destination country.

Will I be responsible for customs duties and taxes?

Customs duties and taxes are typically the responsibility of the importer. However, Pacifinex can provide estimates of these costs during the quoting process. We can also assist in handling the payment of duties and taxes on your behalf if requested.

How do you ensure compliance with international trade regulations?

Pacifinex stays updated with the latest international trade regulations. Our team undergoes regular training to ensure we are aware of any changes in regulations related to embargoes, sanctions, and product – specific requirements. We conduct thorough screening of shipments to avoid any compliance issues.

What if my shipment is held at customs?

If your shipment is held at customs, our customs team will work closely with the customs authorities to resolve the issue. We will communicate with you regularly, explaining the reason for the hold and the steps being taken to release the shipment.

Tracking and Communication

How can I track my shipment?

You can track your shipment through our online tracking system. Simply enter your tracking number, which is provided to you once your shipment is in transit.

How often will I receive updates on my shipment?

For standard shipments, you can expect updates at key stages of the transportation process, such as when the shipment is picked up, when it reaches a major transit point, and when it is out for delivery. For express shipments, updates are more frequent, sometimes on an hourly basis.

What is the best way to contact Pacifinex customer service?

You can contact our customer service team via phone, email, or through the contact form on our website. Our contact information is available 24/7.

Can I get real – time updates on my shipment’s location?

Yes, please contact our professionals for real-time tracking services request.

Special Services

Do you offer warehousing and distribution services?

Yes, Pacifinex offers warehousing and distribution services. We can store your goods in our secure warehouses and handle the distribution to various locations as per your requirements.

Can you provide temperature – controlled shipping for sensitive goods?

Absolutely. For goods that require temperature – controlled shipping, such as pharmaceuticals or perishable foods, we have specialized equipment and transportation methods to maintain the required temperature throughout the journey.

What security measures do you have in place for high – value shipments?

For high – value shipments, we implement enhanced security measures. This includes using secure transportation vehicles, GPS tracking, and additional insurance coverage. Our staff is also trained in handling high – value items with extra care and vigilance.

Do you offer packaging services?

We can provide packaging recommendations and, in some cases, packaging services. Our team can suggest the best packaging materials and methods to ensure your goods are well – protected during transit. If needed, we can also arrange for custom packaging solutions.

Can Pacifinex assist with supply chain optimization?

Yes, our supply chain consulting team can analyze your existing supply chain and provide recommendations for optimization. We can help you reduce costs, improve efficiency, and enhance the overall performance of your supply chain.

Pricing and Payment

How are your shipping prices determined?

Shipping prices are determined by several factors, including the origin and destination of the shipment, the weight and dimensions of the goods, the shipping method (air, ocean, or ground), and any additional services required, such as customs brokerage or warehousing.

Do you offer volume discounts?

Yes, we offer volume discounts for larger shipments. The more goods you ship with us, the more you can save on shipping costs. Contact our sales team for more details on volume – based pricing.

What payment methods do you accept?

We accept various payment methods, including major credit cards, bank transfers, and electronic payment platforms. We will provide you with the payment options available for your specific shipment.

Are there any hidden fees in your pricing?

No, we are transparent about our pricing. All fees, including shipping charges, customs brokerage fees, and any additional services fees, are clearly outlined in the quote provided to you. There are no hidden fees.

Can I negotiate the shipping price?

In some cases, depending on the nature of the shipment and market conditions, we may be able to negotiate the shipping price. Contact our sales team to discuss your specific requirements and see if there is room for negotiation.

How soon do I need to pay for the shipping services?

Payment terms are typically agreed upon at the time of booking. For most shipments, payment is due before the goods are shipped or within a specified number of days after the shipment is completed. The exact payment terms will be communicated to you in the quote and the shipping contract.